I.T Support Midlands UK
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SLA & Costs

SLA & Support Costs

What is a Service Level Agreement and how does it effect my support contract costs?

Service Level Agreements (SLA) provides you with a GUARANTEED period between reporting a failure, our response to the request for assistance and RESTORATION of your service.

Computer support can be expensive. However tri-IT offer low cost great value for money support, with a guaranteed SLA and monthly payments with telephone support from as little as £75 per month.

Once you have decided on the level of computer support you need, the period of cover you require, i.e Monday to Friday, 24/7 the amount of users, and response time for repair that your business needs, tri-IT can provide a cost effective price. All of tri-IT’s Support Agreements cover unlimited calls and visits! No hidden costs…

When comparing the cost of computer support, you need to compare like-for- like. Response and FIX times often vary considerably in the market place. tri-IT offer a FIX time for hardware and a 1 hour response for software issues.

While support costs vary depending on your business a typical on site support contract from tri-IT, which offers comprehensive support for a single server and 5 PC’s is typically £150 per month!

This provides you with unlimited access to our support help desk, unlimited on-site calls.



If you have a problem with your computer or information technology systems tri-IT are only a phone call away!

Call tri-IT now on 0121 764 7860